The Future for DNSPs: Self-Service Connection Tools

The concept of self-service connections for electricity supply has transitioned from a novel idea to standard practice. Especially in the United Kingdom, Distribution Network Service Providers (DNSPs) are increasingly implementing this approach, and a widespread adoption is expected globally over the next decade as we work towards 2050 Net Zero goals.

This shift is brought forth by revolutionary tools like VisNet Connect, designed by EA Technology. This software tool stands out for its capability to provide DNSPs with deep insights into the impact of new connections, while offering customers instant connection estimates and quotes.

“At present, VisNet Connect self-service tools serve over 16 million homes and businesses across the UK, modelling Low Voltage (LV) networks fed by over 365,000 substations.”

Launched four years ago, VisNet Connect is now used by 80% of DNSPs in the UK and is ready for global implementation in Australia, New Zealand, and beyond!

Figure 1: VisNet Connect – A self-serve connection tool that allows customers to design connections in detail and obtain firm quotes

Self-Serve Connections - The Customer Journey

The journey toward adopting self-service connections for DNSPs begins with addressing two key challenges faced by network operators and customers:

1) Handling a high volume of speculative connection requests

2) Managing internal design efforts.

On the issue of speculative requests, VisNet Connect leverages open data, presenting not only the location of assets but also their available capacity. This allows customers to select their chosen supply point, whether for a house, EV charger, or other connection. DNSPs benefit by offering customers specific, tailored quotes based on the available network capacity. This capability applies to both Low Voltage (LV) and High Voltage (HV) networks.

For internal design efforts, VisNet Connect empowers connection teams to quickly assemble connection quote packs. Even staff without an electrical background can design compliant connections, conduct electrical assessments, generate bills of materials, and produce quotation plans—all within a short timeframe.

Figure 2: VisNet Design – An online software tool that helps network operators design and model network connections

For more complex network design requirements, DNSPs can use VisNet Design, which enables detailed modeling of networks and integrates with Geographic Information Systems (GIS). Complex LV connections can be designed, including reinforcement of existing networks, using this user-friendly interface.

For DNSPs starting their self-service journey, VisNet ConnectLite offers a simplified solution. It allows customers to input their unique requirements and location, presents available network capacity, and provides a tailored price estimate for their connection.

How DNSPs Are Benefiting: Case Study of NIE Networks

NIE Networks, a leading DNSP, has successfully adopted both VisNet ConnectLite and VisNet Design. Initially used for internal LV network design studies and to provide instant self-service budget estimates, the service is now being extended to the public, with plans for full implementation by March 2024.

This case study exemplifies how network service providers can revolutionize customer interactions, providing a seamless, efficient, and transparent process for managing connection requests. The success of NIE Networks showcases the transformative impact of self-service connections in the energy sector.

Overcoming Data Challenges for DNSPs

Achieving perfect data is a challenge for all DNSPs. Issues such as missing customer information, connectivity discrepancies, and incomplete asset attributes are common in the industry. Despite these hurdles, DNSPs can leverage existing connected networks and use tools like VisNet Connect to improve data visibility through geospatial analysis.

We work closely with DNSPs to identify and address gaps in connectivity between new and existing assets. A frequent discovery during this process is a much wider variety of cable types than officially recorded. Through detailed data reviews, we help DNSPs rectify these inaccuracies at the source, improving both data management and the effectiveness of self-service tools.

“Imperfect data holds potential value that can be unlocked with the right approach.”

This perspective is crucial for justifying the benefits of further investment in data quality improvements. Demonstrating how even flawed data can provide tangible benefits strengthens the case for these investments

Conclusion: A Future Defined by DNSPs and Self-Service Connections

The shift towards self-service connections for electricity supply, led by the adoption of tools like VisNet Connect, represents not only a testament to technological innovation but also a forward-thinking approach to customer service and network management. For DNSPs, these tools offer the potential to enhance efficiency, transparency, and customer satisfaction.

As we move toward a future of global adoption and continuous improvement, the promise of a more efficient, customer-centric electricity supply system becomes increasingly tangible, aligning with the broader sustainability goals of Net Zero 2050.

Keen to adopt self-service connection tools to facilitate your network goals? Get in touch with our experts today!