Product support

Excellent customer service is at the heart of what we do, as such our International Product Support Team includes highly qualified engineers, who are dedicated to helping customers gain the maximum performance and value from our products. Our Product Support team provides competent, free of charge advice that enables you to resolve any issues quickly and effectively, allowing you to get back to business as usual.

All of our products are developed and manufactured with the highest quality parts and run through rigorous testing programs before their release to ensure they are suitable for use. Together with this our innovative development team is always looking for new ways to improve our products.

At EA Technology we do not believe in bad questions. So, if you are unsure of how something works, if you have a technical question that you cannot find the answer to or if you have a problem and you aren’t sure how your instrument can help, get in touch and let one of our expert team guide you to the best solutions.

How can the Product Support Team help you?

• Expert advice on how to maximize the use of instruments and interpret results
• Instrument and accessory specifications
• Instrument and software troubleshooting
• Warranty returns
• Replacement operating manuals
• Product change notifications
• Collecting instrument feedback and suggestions
• Advice on instrument application and interpretation
• Tell us how we can keep improving our products