Head of Monitoring Services
I am Head of Monitoring Services at EA Technology. My team is responsible for looking after a wide range of Condition Monitoring Service Propositions offered by EA Technology. This includes, partial discharge monitoring via Astute HV Monitoring Services, Lightning Location & Alarm Service, Low Voltage Network Monitoring using Alvin Reclosers and our ground-breaking product, VisNet Hub.
All of the services mentioned above are 24/7, 365 days a year, so essentially a day in the monitoring services team never really ends.
However, a typical day for myself (and most of my team) starts by catching up on all the alerts/notifications received during the pervious evening. We have various automated algorithms, and software that allow us to prioritise what events/systems need attention and in what order.
As most of the team gets busy with providing LV fault location analyses and getting in touch with customers regarding PD issues, I usually turn my focus on the long-term stuff.
At any one point, monitoring services team is involved in at least 10 long-term, large-scale, complex projects with various stake-holders, and everyone needs an update on what the systems are doing. Depending on the day of the week, I will have various internal and external meetings, these would be internal product/service development meetings, new quotes/proposals, customer update meetings etc.
Over the last 10 years, I’ve worked with various teams within EA Technology, this puts me in a unique position to be able to discuss ideas and provide support to other parts of business. So if needed, I would answer technical queries/questions from other engineers and sales team.
All this is done whilst also managing a team of brilliant engineers who continue to support and further develop the service offerings we provide to our customers, day in and day out. You get to learn a lot by exchanging ideas and experiences, and the meaning of team-work.
In conclusion, no one day at EA is the same. The breadth of exciting projects and propositions we deliver to our customers ensures there is never a dull moment. There is always something new to learn, new ideas to discuss, and new problems to solve, be it for a customer providing electricity to a large part of UK population, to a single engineer working on an offshore platform in the North Sea.